Because of the fragile nature of our products, some breakage may occur during transport but will not affect the taste and quality of our treats.

We always do our best to ship any order as quickly as possible, generally orders are shipped on the next business day as they are received. Please be aware, this processing time is not reflected in shipping options. In order to avoid your order sitting in a shipping warehouse over the weekend, orders placed after 12PM on Tuesday with 3-Day shipping selected; after 12PM on Wednesday with 2-Day shipping selected; and after 12PM on Thursday with Next-Day shipping selected will all ship the following Monday. Please choose the appropriate shipping rate to assure your treats arrive within your desired time frame.

We are unable to deliver to P.O. Boxes.

One, two, or three day delivery standards are estimated and not guaranteed by Freed's Bakery as they are not guaranteed by FedEx. By selecting one, two, or three day delivery you are agreeing to these terms.

In-Store pickups must be placed at least three hours before the intended pickup time but in some circumstances, more time may be needed. A phone number is required to verify pickup time.

For local deliveries, please note the following:

We will try our absolute best to accommodate your delivery. Monday through Thursday we ask for a one hour window in which the recipient will be available to accept the item(s). Friday through Sunday we ask for a two hour window in which the recipient will be available to accept the item(s). Since our products are perishable, a recipient is required to be present to accept the item(s).

For deliveries to hotel rooms, concierges, and bell desks:

Concierges and bell desks will rarely accept perishable food items on the behalf of a customer. If you have received authorization, please include the full name of the employee who has verified that they will accept the item(s) on the recipient's behalf. For deliveries directly to a recipient's room, we must have the reservation name and room number (hotel's are not able to give us this information) and the recipient must be available in the room to accept the item(s). We are not able to enter a room while the guest is not there.

For deliveries to an office:

Please keep in mind the recipient's personal schedule and the department we are to deliver to.

For deliveries to a home:

Please keep in mind the recipient's personal schedule and possible gate codes (if needed).

For deliveries to a restaurant:

We will require the name and time of the reservation.

Orders must be cancelled more than 24 hours before the preferred delivery date and before 12:00 PM PST on that day. Please call (702) 456-7762 so that we may assist you with your request.
For questions or exceptions to the above, please email us at info@freedsbakery.com or call us at (702) 456-7762, thank you!