Terms of Service

Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.

Freed's Bakery reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.

Terms of Payment

Please note that orders must be paid in full at least two weeks prior to the event date. Price quotes are valid for 60 days and are subject to our production schedule, dates may still close and a quote does not guarantee an order until a deposit has been made.

Terms of Cancellation

- Cancellations made within two weeks of the date of the event will incur a $25.00 charge.

- Cancellations made within one week of the date of the event will incur a 50% charge of the value of the order.

- No refunds are available for cancellations made within 3 days of the date of the event.

Changes and Modifications Policy

- Requests for a change to your order made within one week of the date of the event may incur a fee.

-  We are not able to accommodate changes to your order within 3 days of the date of the event.

Terms of Shipping/Pickup/Delivery:

In-Store pickups must be placed at least 48 hours before the intended pickup time at Freed's Bakery and at least 72 hours in advance at Freed's Dessert Shop locations but in some circumstances, more time may be needed.

Local deliveries are based on available times. We ask for a four hour window in which the recipient will be available to accept the cake. Since our products are perishable and made to order, a recipient is required to be present to accept the item(s). Refunds will not be issued for deliveries with incomplete or incorrect information or if the recipient is not present to receive the cake.

Only one delivery attempt will be made per order. Should your order require an address correction, the customer is responsible for additional shipping and product costs.

Freed's Bakery is not responsible for:

- Packages delivered to an incorrect address supplied by the customer.

- Package refusal.

- Compromised quality due to prolonged outdoor exposure to the package.

- Improper handling of the product by the customer.

- Cakes that have not been picked up or cakes picked up on a date other than that requested.

For deliveries to hotel rooms, concierges, and bell desks:

Concierges and bell desks will rarely accept perishable food items on the behalf of a customer. If you have received authorization, please include the full name of the employee who has verified that they will accept the item(s) on the recipient's behalf. For deliveries directly to a recipient's room, we must have the reservation name and room number (hotel's are not able to give us this information) and the recipient must be available in the room to accept the item(s). We are not able to enter a room while the guest is not there.

For deliveries to an office:

Please keep in mind the recipient's personal schedule and the department we are to deliver to.

For deliveries to a home:

Please keep in mind the recipient's personal schedule and possible gate codes (if needed).

For deliveries to a restaurant:

We will require the name and time of the reservation.

For shipping

Because of the fragile nature of our products, some breakage may occur during transport but will not affect the taste and quality of our treats.

We always do our best to ship any order as quickly as possible, generally orders are shipped on the next business day as they are received though additional time may be required for dessert cakes. Please be aware, this processing time is not reflected in shipping options. Please choose the appropriate shipping rate to assure your treats arrive within your desired time frame. 

We are unable to ship/deliver to P.O. Boxes. 

Shipping times are estimated and not guaranteed by Freed's Bakery as they are not guaranteed by FedEx, USPS, or UPS. By selecting shipping/delivery you are agreeing to these terms.

Because cakes ordered for shipping are made fresh before being frozen they require at least 24 hours notice before their ship date. Please be aware, this processing time is not reflected in shipping options. To avoid your order sitting in a shipping warehouse over the weekend, we do not ship cakes on Fridays, Saturdays, or Sundays. 

If there is a problem with an order you've received, please call (702) 456-7762 or email us at info@freedsbakery.com. Any issues with an order must be reported within 24 hours of when the package was received. There are no returns or exchanges.

 

Freed's Boulevard Bakery Inc Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.FreedsBakery.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@freedsbakery.com or by mail using the details provided below:

9815 S Eastern Ave, Las Vegas, NV, 89183, United States