Terms of Service
Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
Freed's Bakery reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.
Terms of Shipping/Pickup/Delivery:
Because of the fragile nature of our products, some breakage may occur during transport but will not affect the taste and quality of our treats.
We always do our best to ship any order as quickly as possible, generally orders are shipped on the next business day as they are received though additional time may be required for dessert cakes. Please be aware, this processing time is not reflected in shipping options. Please choose the appropriate shipping rate to assure your treats arrive within your desired time frame.
We are unable to ship/deliver to P.O. Boxes.
Shipping times are estimated and not guaranteed by Freed's Bakery as they are not guaranteed by FedEx, USPS, or UPS. By selecting shipping/delivery you are agreeing to these terms.
Because cakes ordered for shipping are made fresh before being frozen they require at least 24 hours notice before their ship date. Please be aware, this processing time is not reflected in shipping options. To avoid your order sitting in a shipping warehouse over the weekend, we do not ship cakes on Fridays, Saturdays, or Sundays.
In-Store pickups must be placed at least four hours before the intended pickup time at Freed's Bakery and at least 72 hours in advance at Freed's Dessert Shop locations but in some circumstances, more time may be needed. A phone number is required to verify pickup time.
Local deliveries are based on available times. We ask for a three hour window in which the recipient will be available to accept the cake. Since our products are perishable and made to order, a recipient is required to be present to accept the item(s). Refunds will not be issued for deliveries with incomplete or incorrect information or if the recipient is not present to receive the cake.
Orders must be cancelled at least seven days before the preferred delivery/shipping/pickup date. Please call (702) 456-7762 so that we may assist you with your request. Orders cancelled within that seven day period may incur a fee up to and including the value of the purchase.
For deliveries to hotel rooms, concierges, and bell desks:
Concierges and bell desks will rarely accept perishable food items on the behalf of a customer. If you have received authorization, please include the full name of the employee who has verified that they will accept the item(s) on the recipient's behalf. For deliveries directly to a recipient's room, we must have the reservation name and room number (hotel's are not able to give us this information) and the recipient must be available in the room to accept the item(s). We are not able to enter a room while the guest is not there.
For deliveries to an office:
Please keep in mind the recipient's personal schedule and the department we are to deliver to.
For deliveries to a home:
Please keep in mind the recipient's personal schedule and possible gate codes (if needed).
For deliveries to a restaurant:
We will require the name and time of the reservation.
For questions or exceptions to the above, please email us at firstname.lastname@example.org or call us at (702) 456-7762, thank you!
Refund and Return Policy
If there is a problem with an order you've received, please call (702) 456-7762 or email us at email@example.com. Any issues with an order must be reported within 24 hours of when the package was received. There are no returns or exchanges.
Only one delivery attempt will be made per order. Should your order require an address correction, the customer is responsible for additional shipping and product costs.
Freed's Bakery is not responsible for:
- Packages delivered to an incorrect address supplied by the customer.
- Package refusal.
- Compromised quality due to prolonged outdoor exposure to the package.
- Improper handling of the product by the customer.
- Cakes that have not been picked up or cakes picked up on a date other than that requested.
Depending on the circumstance, Freed's Bakery may issue a credit or re-order.
To avoid any charges, orders must be cancelled more than seven days before the preferred delivery date. There is a 50% charge of the total on all orders cancelled within seven days of the delivery or pickup date. Any orders cancelled within 48 hours of the event are non-refundable. Please call (702) 456-7762 so that we may assist you with your request.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
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